Free resource
Phone call role-play: handling a customer
Practise the openings, clarifications, and closings of a professional phone call.
SpeakingIntermediateActivity15 minProfessionals
The activity
With a partner (or alone, playing both sides), run this call: a customer reports a late delivery. Open professionally, ask two clarifying questions, apologise once, propose a solution, and close. Swap roles and repeat.
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