Privacy Policy

1. Introduction

Vuganawe ("Vuga Nawe Ltd.") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://vuganawe.com and use our services, including our online English learning platform.

Contact: If you have questions about this Privacy Policy, please contact us at info@vuganawe.com or visit our offices in Kigali, Rwanda.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

• Account Registration: When you create an account, we collect your name, email address, phone number, and learning goals.
• Course Enrollment: We record which courses you enroll in and your progress through the learning material.
• Contact Forms: If you contact us via email, forms, or chat, we collect your message and contact details.
• Payment Information: For paid courses and services, we collect payment details (processed securely through third-party payment providers).

2.2 Information Collected Automatically

• Browser and Device Data: IP address, browser type, operating system, and device information.
• Usage Data: Pages visited, time spent on the platform, features used, and interaction patterns.
• Cookies and Analytics: We use cookies and similar tracking technologies to understand how you use our services. This includes Google Analytics and other analytics tools.
• Learning Data: Your lesson progress, quiz results, speaking recordings, and exercise submissions.

3. How We Use Your Information

We use collected information for the following purposes:

• To provide, improve, and maintain our English learning platform and courses
• To personalize your learning experience and track your progress
• To respond to your inquiries and provide customer support
• To process payments and manage your course enrollment
• To send you course updates, announcements, and marketing communications (with your consent)
• To analyze usage patterns and improve our website and services
• To comply with legal obligations and enforce our Terms of Service
• To detect and prevent fraud, abuse, or security issues

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in these circumstances:

• Service Providers: We share information with third-party vendors who help us deliver services (payment processors, hosting providers, analytics platforms, email services). These vendors are bound by confidentiality agreements.
• Legal Requirements: If required by law, court order, or government request, we may disclose information to comply with legal obligations.
• Business Transfers: If Vuganawe is acquired or merges with another company, your information may be transferred as part of that transaction.
• With Your Consent: We may share information when you explicitly consent, such as for corporate training inquiries or partnerships.

5. Data Security

We implement industry-standard security measures to protect your information, including SSL encryption, secure servers, and regular security audits. However, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

If you believe your account has been compromised, please contact us immediately at info@vuganawe.com.

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your account and associated data (subject to legal retention requirements).
• Opt-out of Marketing: You can unsubscribe from marketing emails by clicking "unsubscribe" in our emails or contacting us.
• Cookie Control: You can disable cookies through your browser settings (note: this may limit some platform features).

To exercise these rights, contact us at info@vuganawe.com.

7. Data Retention

We retain your information for as long as necessary to provide services and fulfill the purposes outlined in this policy. After you close your account, we retain data for:

• Legal and compliance purposes (up to 7 years for financial records)
• Customer support and dispute resolution (up to 2 years)
• Analytics and service improvement (anonymized data only)

8. International Data Transfers

Your information may be transferred to, stored in, and processed in countries outside Rwanda. These countries may have data protection laws different from your home country. By using our services, you consent to such transfers. We implement safeguards to ensure your information is protected regardless of location.

9. Children's Privacy

Our services are primarily intended for users 18 and older. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete such information and notify the parent/guardian.

For our Young Learners program (ages 7-12), parents/guardians must provide consent, and we implement additional privacy protections.

10. Third-Party Links

Our website and platform may contain links to third-party websites and services that are not operated by Vuganawe. This Privacy Policy does not apply to external sites, and we are not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing your information.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website with an updated effective date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

12. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: info@vuganawe.com
• Address: Kigali, Rwanda
• Phone: +250 788 674 885 / +250 783 902 554

Effective Date: July 4, 2026